Refund Policy

At ScrollClamp, we’re committed to creating high-quality, done-for-you screen-free parenting tools. If you’re not fully satisfied with your purchase, we offer a refund policy under the conditions outlined below. Please review carefully to understand the steps required to request a refund.

1. Proof of Usage Requirement

To qualify for a refund, you must provide valid proof of usage showing that you actively implemented at least two (2) tools from the bundle in your household.

 Acceptable Forms of Proof:

• Screenshots of activity tracking charts, visual routines, or reward charts in use

• Photos of completed activities from the 7-Day Blueprint (e.g. sensory play, unplug hour)

• PDFs or exports from editable templates showing active use

 Minimum Requirement:

• You must provide proof of usage for at least two (2) different tools included in the bundle.

• Proof must demonstrate use in a real-life family setting (not just download or storage).

  
  

2. Refund Request Timeframe

• Refund requests must be submitted within 10 days of your purchase.

• Requests after this window will not be accepted under any circumstances.

• This timeframe ensures you’ve had enough time to explore and implement the materials.

Example: If you purchase on May 1st, you have until May 11th to request a refund.

3. Conditions for Refund Approval

Refunds will only be approved if:

• ✅ The proof clearly shows two tools were used with your child/family

• ✅ A Non-Usage Agreement is signed and returned upon request

  
  

4. Steps to Request a Refund

Please follow these steps to ensure a smooth process:

1. Submit Your Request:
Email us at support@scrollclamp.com within 10 days of purchase.
Subject Line: “Refund Request – [Your Name] – [Order Number]”

2. Attach Proof of Usage:
Include screenshots, PDFs, or photos showing clear use of at least 2 tools.

3. Sign the Non-Usage Agreement (if approved):
We’ll send you a digital agreement to sign, confirming that:

• You will delete all kit files/templates from your device

• You will discontinue all use of the tools

• You acknowledge that reuse after refund violates our Terms

You must return the signed agreement within 48 hours to receive a refund.

5. Refund Processing

Once your usage proof and signed agreement are approved, refunds will be processed within 7 business days via your original payment method.

6. If Your Refund Is Denied

If your refund is denied due to:

• Insufficient or unclear usage proof

• Failure to return the Non-Usage Agreement
  You’ll receive an email explaining the reason. Refund requests will not be reconsidered, and you will retain access to the materials under our standard terms of purchase.

  
  

7. Exclusions & Limitations

Technical Issues:
We do not issue refunds for technical issues unless our team is first contacted and given a chance to resolve the problem during the 10-day window.

Change of Mind:
Refunds will not be granted simply for changing your mind after purchase.

Failure to Provide Proof:
Refunds are denied if acceptable proof of tool usage is not submitted.

8. Contact for Support

Need help with your kit or have a refund question?
Reach out to support@scrollclamp.com and we’ll be glad to assist.